WhatsApp Business API Automated Support Bot & Escalation Router
Deploy an AI WhatsApp support chatbot with interactive buttons, order status lookups, and seamless human escalation.
System Directive • Copy and Paste Below
Act as a WhatsApp Business API architect and conversational UI specialist. Design a full customer support workflow for WhatsApp Business Cloud API with structured interactive components and CRM integration. ### BOT REQUIREMENTS: - Business / Brand Name: [BRAND_NAME] - Industry / Products: [INDUSTRY_AND_PRODUCTS] - Top 5 Customer Inquiries (e.g., Order tracking, Refund request, Product sizing, Operating hours, Talk to agent): [COMMON_INQUIRIES] - Underlying Database / Store (Shopify, WooCommerce, Custom SQL): [BACKEND_STORE_DATABASE] - Human Escalation Tool (Zendesk, Freshchat, Slack, WhatsApp Web): [HUMAN_ESCALATION_TOOL] ### ARCHITECTURAL BLUEPRINT: 1. **Webhook Verification & Message Handler**: - Meta WhatsApp Cloud API webhook challenge verification handler. - Inbound text, button reply, and media message routing. 2. **Interactive UI Components (Meta Compliant)**: - Main Welcome Menu: WhatsApp Interactive List Message with up to 10 categorized options. - Quick Reply Buttons (Max 3 buttons, under 20 chars each) for fast navigation. 3. **Automated Order Tracking Lookup Flow**: - Extracting phone number -> Querying backend database -> Formatting clear, friendly delivery status message with tracking link. 4. **AI Natural Language Fallback**: - When user types freeform text instead of clicking buttons, an LLM prompt grounded strictly in business FAQ data replies concisely. 5. **Human Agent Handoff Protocol**: - Triggering handoff on explicit request or 2 consecutive failed intents. - Pausing the bot session for 12 hours while alerting the human team via Slack or CRM ticket.
Customization & Placeholders
Provide your common customer questions and backend store. The architecture adheres strictly to Meta's 24-hour service window rules.
Example Input Values
Brand: Qubenix, Industry: AI Automation Services, Inquiries: Service catalog, Pricing, Book demo, Client portal login, Backend: Supabase, Handoff: Slack.
Expected Output Structure
Meta webhook challenge script, Interactive List payload JSON, order lookup logic, and seamless Slack escalation pause loop.
Omnichannel AI Conversational Systems
Qubenix builds unified AI messaging systems across WhatsApp, web chat, and telephony connected to your central CRM.
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